Frequently asked questions

We deliver across central and inner London, Monday to Friday, zoned by distance from our kitchen at 42–44 Carter Lane, EC4V 5EA — from the City core out to Hammersmith, Greenwich and beyond. Enter your postcode at checkout to see your exact delivery fee before you pay.

It depends on distance from our kitchen. Delivery is free in our walking-distance zone, £12.50 in the City core, Holborn, Bankside and Spitalfields (free over £250), and from £17.50 to £35 further out (free over £600). You always see the exact fee for your postcode at checkout — never an estimate.

Order by 2pm for next-day delivery, Monday to Friday. After 2pm the earliest date moves on by a day. Quiches and hot meal packs need two working days — everything is made fresh, and these take an extra day of kitchen prep.

Yes — at checkout you can pick a delivery window between 7am and 6pm, and we'll aim to arrive within it. If you need a tighter time than the window allows, add it in your delivery notes and we'll do our best.

Yes — and please do. The more you tell us, the more likely your food arrives in the right place, first time. Helpful notes include: the loading bay or which entrance to use; the floor, room or desk; the security or reception process; who to call on arrival; and any timing constraints. Add these in the notes field at checkout.

Saturday delivery is available on request for events. We arrange each one directly, so please give us as much notice as you can — get in touch with your date and postcode.

£150 for City and central postcodes, £200 for outer zones. The minimum for your area shows at checkout.

Yes. We're a dedicated nut-free kitchen — no tree nuts or peanuts are used in any recipe or ingredient, so there's no "may contain" to interpret.

Yes — independently halal-certified, with no pork or alcohol on the premises.

Yes. Gluten-free food is made with a separate gluten-free fryer and separate gluten-free freezers, to gluten-free recipes rather than adapted — and over 60% of our menu is gluten-free as standard. Every item is labelled to Natasha's Law. If anyone eating has a severe allergy, please call us before the food is served.

Yes — that's the point. A single order can cover halal, coeliac, vegan and nut-allergic colleagues at the same table. To collect a room's dietary needs privately, use our free Everyone Eats tool.

A 5-star food hygiene rating. We've also supplied Selfridges Food Hall for over three years.

Browse the catering shop and order online — platters, hot meal packs, breakfast and salads, all allergen-labelled. If you'd like a hand, tell us your headcount, dates and dietary needs and we'll build it for you.

Yes — Connected Catering lets you plan multiple delivery days in one order, each with its own menu, headcount and reference, billed separately. Ideal for multi-day matters, trainee intakes or conferences.

Yes — we supply cafés, hotels and corporate kitchens across London with allergen-safe, nut-free catering at volume. See our wholesale page or get in touch.