Refund policy

Refund and Cancellation Policy

Last updated: October 2026

Cancelling or changing an order

You can cancel or amend an order up to 2pm on the working day before the scheduled delivery or collection. This applies however far in advance the order was placed. After that time the order cannot be cancelled and no refund is due. Our food is freshly made to order, and preparation has already started. To cancel or amend, email orders@vandaskitchen.co.uk or message us on WhatsApp, quoting your order number. A cancellation is only effective once we have confirmed it.

If something is wrong with your order

If an item is missing, incorrect or not as described, contact us on the day of delivery with your order number, and a photo if you can. We will put it right with a replacement, a credit or a refund, depending on the circumstances.

If we cancel

If we cancel an order or cannot deliver it, you will receive a full refund.

How refunds are paid

Refunds go back to the original payment method. They usually appear within 5 to 10 working days, depending on your bank.

Contact

orders@vandaskitchen.co.uk, or WhatsApp