Shipping policy

1. Delivery Coverage

We deliver across Central London in six zones by distance from our kitchen at Carter Lane (EC4V 5EA), from Zone 0 immediately around the kitchen out to Zone 5 (Shepherd's Bush, West Kensington, West Hampstead). For deliveries outside this area, please contact us at orders@vandaskitchen.co.uk to discuss availability.

We also offer collection directly from our kitchen at: 📍 42–44 Carter Lane, London EC4V 5EA Collection hours: 8 am – 3 pm, Monday to Friday

2. Delivery Scheduling

Orders are prepared fresh for the date you select at checkout. Please place your order by 2 pm the day before your chosen delivery date. For Monday deliveries, orders must be placed by 2 pm on Saturday.

For catering or large event orders, please provide at least 48 hours' notice to allow adequate preparation and coordination.

3. Delivery Hours

Deliveries are made Monday to Friday between 7am and 6pm. Weekend deliveries may be available upon request — please contact us to confirm availability before placing your order.

4. Delivery Charges

Delivery fees are calculated at checkout based on your postcode and delivery zone. Free delivery over £250 in Zone 1, rising to £600 in Zones 2-5 — the exact fee and threshold for your postcode are shown at checkout.

5. How We Deliver

All deliveries are made by cycle courier, keeping our service fast, reliable, and environmentally friendly. It's part of our commitment to reducing emissions and operating sustainably across everything we do.

6. Collection Orders

If you select collection, you will receive a confirmation email when your order is ready. Please bring your confirmation number and arrive during your chosen collection window. Orders not collected on the selected date may not be eligible for refund due to the perishable nature of our food.

7. Missed Deliveries

If no one is available to receive the order at the chosen address, we will attempt to contact you. If redelivery is required, an additional delivery fee may apply. Perishable food cannot be redelivered the following day for safety reasons.

8. Packaging & Sustainability

All Vanda's Kitchen packaging is recyclable or compostable wherever possible. Combined with our cycle courier deliveries, we're committed to reducing our environmental footprint and working with sustainable suppliers.

9. Delivery Issues or Delays

We always aim to deliver on time, but occasional delays may occur due to weather or other unforeseen circumstances. If your order has not arrived as expected, please email orders@vandaskitchen.co.uk quoting your order number and we will investigate immediately.

10. International Shipping

We do not currently ship outside the UK. For corporate or wholesale enquiries outside London, please contact us directly to discuss delivery options.

11. Contact Us

For any delivery-related questions, please contact: 📧 orders@vandaskitchen.co.uk 🏠 Vanda's Kitchen, 42–44 Carter Lane, London EC4V 5EA