Terms of service

Terms of Service

Last updated: October 2026

 These Terms of Service ("Terms") govern your use of the website http://www.vandaskitchen.co.uk and any purchases made through it. By accessing or using our website, you agree to be bound by these Terms.

1. General

Vanda's Kitchen is a trading name of Vanda's Kitchen Limited, registered in England and Wales. References to "we", "us" and "our" refer to Vanda's Kitchen.                                                      

2. Ordering

All orders are subject to availability and acceptance. Orders are only confirmed once payment has been successfully processed. We reserve the right to refuse or cancel any order in the event of suspected fraud, errors in pricing, or stock shortages.

3. Delivery and Collection

We deliver across central and greater London from our kitchen at 42-44 Carter Lane, London EC4V 5EA, and you can also collect from our premises. Delivery fees, minimum order values and any free-delivery threshold depend on your postcode. They are shown in your basket and at checkout before you pay, and our delivery zones are listed in our delivery guide on this website. For postcodes outside our standard delivery area, please contact us to discuss options. Delivery times are estimates and may vary. Risk and ownership of goods pass to you upon delivery. Full details are in our Shipping Policy.

 4. Allergen Notice

Our kitchen is completely nut-free and independently Halal certified. More than 60% of our menu is gluten-free, and every dish we prepare follows strict allergen management procedures. Full allergen information is available for every product on our website. If you have specific dietary requirements or concerns, please contact us before ordering and we will make sure you are looked after.

5. Cancellations and Amendments

You can cancel or amend an order up to 2pm on the working day before the scheduled delivery or collection. This applies however far in advance the order was placed. If you order a week ahead, you still need to tell us by 2pm on the working day before. After that time the order cannot be cancelled and no refund is due, because our food is freshly made to order and preparation has already started. To cancel or amend, email orders@vandaskitchen.co.uk or message us on WhatsApp, quoting your order number. A cancellation is only effective once we have confirmed it. If we cancel an order or cannot deliver it, you will receive a full refund.

6. Pricing and Payment

All prices are in GBP and include VAT where applicable. Payment must be made at the time of ordering through the payment methods offered on our website. Any delivery fee is shown before you pay.

 7. Liability

We are not liable for any loss or damage arising from improper handling or storage of products after delivery. To the fullest extent permitted by law, our total liability will not exceed the value of the order in question.

8. Privacy

Your personal data is handled in accordance with our Privacy Policy, available on our website.                                                                                                                                    

9. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of the English courts.

10. Contact Us

For any questions about these Terms, contact orders@vandaskitchen.co.uk